Financial Policy
Thank you for choosing the office of Dr. Alok Krishnna/Family Medical Clinic of Greater Sacramento. Our primary mission is to deliver the best and most comprehensive family care available. An important part of the mission is to deliver the best and most comprehensive family care available. To make the cost of uncovered care as easy and manageable as possible, we offer several payment options.
Payment options include: Cash, Visa, MasterCard, and checks up to $50.
If you are using a credit card, there is a processing fee of $3-$10.
Please Note: We require payment prior to the completion of your treatment. If you choose to discontinue care before your treatment is complete, your refund will be determined upon review of your case. However, a missed appointment will result in a $50 fee.
Missed Appointment Policy
We want our patients to know how much we value their business. In the effort of providing the highest quality of care we require at least two days prior notice for any schedule changes you may need in the future. We would like patients to know how crucial a missed appointment is, not only for your care but also for other patients seeking treatment. A missed appointment may delay or prevent them from getting proper care. As a result, a missed appointment will result in a $50 fee.
Additional Paperwork
If you need any additional paperwork that requires a signature from a physician/provider, extra charges will be incurred. These documents can be FMLA, Parking Sticker Permit, or EDD, etc. These charges are usually $50 but it can be more or less depending on paper work.
Immigration Examination Policy
Our office can process immigration physicals, I-693 form (https://www.uscis.gov/system/files_force/files/form/i-693.pdf?download=1). The immigration department requires a detailed history, physical, immunization, labs, and possibly an X-ray. At certain times, this can be covered by your insurance. We have negotiated rates for labs, X-rays, and vaccines that are cheaper than paying directly to the vendor in case you have to pay cash. If you wish to pay through the clinic. Please check https://www.uscis.gov/forms for the requirements. You must read these requirements prior to coming to the clinic.
Referral And Special Orders (Prior Authorization For Lab Imaging)
If you need a referral to see a specialist, it is very important that we document in your record why you need these services, as insurance requires that information we have documented your need, the information is sent to the insurance provider and they approve your visit to the specialist or any test that you need. Once we have approval from your insurance provider, we let you know, so you can make your appointment with your specialist. This also applies to medication, labs, or any other medical services. There is always a delay in this process, as we here at the clinic do not control the situation. It can take up to 30 days.
Lab Follow Up Check With Insurance
If a patient’s provider orders a lab/imaging it is your responsibility to check with your insurance where you can have your lab/imaging done. Sometimes they need prior approval. Any cost incurred is the patient's responsibility, not the clinic’s.
Lab and Imaging Follow-Up
Our policy is to provide the best care. We advise our patients to make an appointment to discuss their results in-person. You can request for a virtual appointment (telemedicine) if it is allowed by the insurance. If you do not wish to come to discuss your results in-person at the clinic, you can sign up for our patient portal and have access to the same information.