Frequently Asked Questions
Patients will need to be seen and assessed prior to initiating a referral. Upon initiating a referral patient’s should hear back within 1-2 weeks (5-10 business days), sometimes longer depending on your insurance. If you do not hear back from us by then, please give us a call at 916-569-8585 for a status update
Yes! We offer virtual visits for the time being due to the COVID-19 pandemic. We aim to make our patients feel as comfortable and safe as possible while providing your care. There are some cases that will need to be assessed in person, this may be determined as you make your appointment or sometimes during your virtual visits
We have reserved 2 patient slots everyday that are for patients’ urgent needs
Medication refills can be provided through a number of ways. We generally encourage that you request your refills during your appointment, however you maybe call our clinic at 916-569-8585 and request a medication refill or you maybe call you respective pharmacy and request a refill
We try and accommodate same-day or walk-in patients. If there is no availability we request patient’s wait for the possibility of a slot opening. We may also place you on a list to be contacted in the event that there is a cancellation.
You may sign up for our patient portal to send and receive secure messages to your provider. We do request that you use this method rather than calling the clinic especially if the matter requires a timely response.